Shipping policy

Shipping Policy

This Shipping Policy applies to orders placed on lioraviani.com for delivery within Australia and New Zealand.

Shipping Destinations

We currently ship to:

Australia
New Zealand

Order Processing Time

Order cut-off time: 17:00 (CET)
Processing time: 1–3 business days (Monday to Friday)

Orders placed after the daily cut-off time will be processed on the next business day.

Estimated Delivery Time

Australia: 5–10 business days
New Zealand: 6–12 business days

Delivery times are estimates and may vary due to customs procedures, carrier delays, public holidays, or other external factors.

Shipping Costs

We offer free standard shipping on all orders within Australia and New Zealand.

Order Confirmation & Tracking

After placing your order, you will receive a confirmation email.

Once your order has shipped, you will receive a shipping confirmation email with a tracking number.

Tracking information may take 1–3 business days to update after dispatch.

Incorrect Address Information

Please ensure that your shipping details are correct at checkout.

If you need to update your shipping address or phone number, contact us immediately at support@lioraviani.com.

Once an order has been shipped, we may not be able to modify the delivery details.

Order Cancellations

Orders are processed shortly after being placed. Cancellation requests may be submitted within 3 hours of placing the order.

If the order has already entered processing or shipping, cancellation may no longer be possible.

Customs, Duties and Taxes

For deliveries within Australia and New Zealand, applicable local taxes are handled in accordance with local regulations. Customers are responsible for any additional import duties or charges where applicable.

Delayed or Lost Shipments

If your order has not arrived within the estimated timeframe, please contact us at support@lioraviani.com.

We will work with the carrier to investigate the issue and provide a suitable resolution where applicable.

Contact Information

Liora Viani
Operated by Nyland
Company number: 77593944
VAT number: NL003211375B12
Address: Vlierboomstraat 299, 2564JA, 's-Gravenhage, The Netherlands
Email: support@lioraviani.com
Phone: +31613841655

Customer Service Hours

Monday to Friday: 09:00 – 18:00 (CET)
Saturday and Sunday: Closed

We aim to respond within 1 business day.

Free Delivery

Complimentary delivery on all orders.

30-Day Returns

Return requests accepted within 30 days of delivery.

Customer care

We aim to respond to all inquiries within 1 business day.

Secure payments

All payments are protected with 256-bit SSL encryption.